Can I cancel my booking?
Yes. You can request cancellation according to the applicable cancellation policy. Cancellation charges, if any, depend on the time of cancellation and booking terms.
Is advance booking available?
Yes. You can book in advance for your preferred dates, subject to vehicle availability at the selected location.
Can I choose my pickup location?
Yes. You can select from the available pickup locations displayed during the booking process. Additional pickup or delivery services may depend on location availability.
What is Electrago™?
Electrago™ is a mobility and vehicle rental platform that helps customers explore and book electric scooters, petrol scooters, bikes and other available mobility services.
What services does Electrago™ offer?
Electrago™ offers vehicle rental services, daily and monthly rental plans, EV mobility solutions and vehicle booking cab service opportunities through its partner network.
In which cities does Electrago™ operate?
Electrago™ serves selected locations, including Pali, Sojat City, Marwar Junction, Rani, Falna, Sumerpur and Pushkar. Service availability may vary by location.
Why should I choose Electrago™?
Electrago™ offers convenient vehicle discovery, flexible rental options, online booking facilities and access to multiple vehicle categories through one platform.
Does Electrago™ offer electric and petrol vehicles?
Yes. Customers can explore available electric scooters, petrol scooters and other listed vehicle categories.
Can I rent a vehicle for personal use?
Yes. Vehicles may be rented for personal commuting, sightseeing, daily travel and other permitted purposes, subject to rental terms.
Does Electrago™ provide monthly rental plans?
Yes. Monthly rental and subscription options are available for selected vehicles, depending on location and availability.
Are electric scooters suitable for daily commuting?
Yes. Electric scooters can be suitable for daily commuting, depending on the vehicle's range, battery condition, charging access and your travel requirements.
Does Electrago™ provide customer support?
es. Customers can contact Electrago™ for assistance with vehicle selection, bookings, rental queries and other service-related questions.
Can I become an Electrago™ partner?
Yes. Vehicle owners and existing rental businesses can explore joining the Electrago™ partner network and listing their vehicles on the platform.
Can I list my own bike or scooter on Electrago™?
Yes. Eligible vehicle owners and rental vendors can apply to list their vehicles and receive booking opportunities through the Electrago™ platform.
Does Electrago™ offer cab and taxi services?
Electrago™ is expanding its mobility network to include cab and taxi-related services. Availability depends on the location and active service partners.
Is vehicle availability guaranteed in every city?
No. Availability depends on the selected location, rental dates, vehicle category and active fleet or partner listings.
Where can I find vehicle prices and rental plans?
You can visit electrago.in and explore the available vehicles to view their rental prices, plans, specifications and applicable terms.
What is Electrago™'s mission?
Our mission is to make mobility convenient, accessible and more sustainable by connecting customers with flexible vehicle rental and transportation solutions
How can I check vehicle availability?
Visit our website, select your pickup location, booking date and rental duration. Available vehicles will be displayed according to your search.
Do I need to pay the full rental amount before collecting the vehicle?
Yes, the applicable rental payment must be completed as per the booking terms before vehicle handover.
Which vehicles can I book through Electrago™ ?
You can explore available electric scooters, petrol scooters, bikes and other mobility options listed on the Electrago platform. Vehicle availability depends on your selected location and dates.
Can I book a vehicle for just one day?
Yes. Daily rental options are available for selected vehicles. You can also check weekly and monthly plans.
Can I book a vehicle for multiple days or weeks?
Yes. Depending on vehicle availability, you can select daily, multi-day, weekly or monthly rental options.
How will I know if my booking is confirmed?
After completing the booking process, check your booking status and confirmation details on the website or through the communication channel provided by Electrago™.
Can I extend my rental period?
Yes, you can request a rental extension. Extensions are subject to vehicle availability and applicable rental charges.
Can someone else book a vehicle on my behalf?
Another person may assist with the booking, but the person renting and driving the vehicle must meet the applicable age, licence and verification requirements.
What happens if my selected vehicle is unavailable?
If your selected vehicle is unavailable, contact Electrago™ support for assistance with alternative vehicles or available booking dates.
Can I book more than one vehicle?
Yes. Multiple vehicle bookings may be possible depending on fleet availability and booking requirements.
How can I contact Electrago™ for booking assistance?
You can visit electrago.in or contact our customer support at 82 3959 6353 for booking-related assistance.
How can I book a vehicle on Electrago?
You can visit electrago.in, select your preferred vehicle, choose your pickup location and rental duration, check availability, complete the booking process and make the payment online.
Can I book a vehicle online?
Yes, Electrago allows you to book available electric and petrol vehicles online through our website. You can choose your preferred vehicle, rental plan and pickup location.
Can I book a vehicle in advance?
Yes, you can book a vehicle in advance by selecting your preferred booking date and time, subject to vehicle availability.
Can I modify my booking after confirmation?
Booking modification may be possible depending on vehicle availability and rental conditions. Please contact our support team for assistance. 8239596353
What documents are required to rent a vehicle from Electrago?
To rent a vehicle, you need a valid Driving Licence, masked Aadhaar Card and a selfie holding your Driving Licence with your face and licence details clearly visible.
Is a Driving Licence mandatory for booking a vehicle?
Yes, a valid Driving Licence is mandatory for anyone who will drive the rented vehicle. The licence must be valid for the respective vehicle category.
Is Aadhaar Card required for KYC verification?
Yes, Aadhaar Card is required for identity verification. Customers must upload a masked Aadhaar showing only the last four digits for privacy and security.
How can I complete my KYC on Electrago?
Visit electrago.in, click on My Profile at the top, select the KYC tab and upload the required documents:
Submit the details for verification.
Why is a selfie holding a Driving Licence required?
The selfie helps verify that the person submitting the documents is the actual Driving Licence holder. Your face and Driving Licence details must be clearly visible.
Is KYC mandatory before vehicle handover?
Yes, completing and getting KYC verified is compulsory before vehicle handover. Vehicles will only be handed over after successful verification.
How long does KYC verification take?
KYC verification time may vary depending on document quality and verification requirements. You will be informed once your KYC status is updated.
What happens if my KYC is rejected?
If your KYC is rejected, please check the reason, correct the information or upload clear and valid documents again for verification.
Do I need to complete KYC for every booking?
No, you generally need to complete KYC once. If your documents expire or your information changes, you may be asked to update your KYC.
How can I update my KYC details?
Log in to your Electrago account, visit My Profile, open the KYC section and update the required documents or information.
What happens if my online payment fails but money is deducted?
If your payment fails but the amount is deducted, please contact our support team with your booking details and payment transaction reference. We will help you check the payment status and resolve the issue.
How much does it cost to rent a vehicle from Electrago?
Rental charges depend on the vehicle model, rental duration and pickup location. You can check the available daily, weekly and monthly rental prices on our website before booking.
Is a security deposit required to rent a vehicle?
Yes, a refundable security deposit may be required depending on the vehicle and rental plan. The applicable deposit amount will be displayed during the booking process.
Is the security deposit refundable?
Yes, the security deposit is refundable after the vehicle is returned and inspected, subject to pending dues, damages, penalties or other applicable charges.
Which payment methods are accepted by Electrago?
Customers can pay through the available online payment options displayed on the website during checkout.
Do I need to pay the full rental amount before collecting the vehicle?
Yes, the applicable rental payment must be completed as per the booking terms before vehicle handover.
Are there any hidden charges?
No. Applicable rental charges, security deposits and additional fees are communicated during the booking process. Customers should review the pricing and rental terms before confirming their booking.
Are there any additional charges for exceeding the kilometre limit?
Yes, additional kilometre charges may apply depending on the selected vehicle and rental plan. The applicable per-kilometre rate will be mentioned in the booking details.
Will I receive a booking confirmation after payment?
Yes, after successful booking and payment, you will receive a booking confirmation through the available communication channels.
How long does it take to receive a security deposit refund?
Security deposit refunds are processed after vehicle inspection and settlement of applicable charges. The actual credit time may depend on the payment method and banking process.
Can I get an invoice for my vehicle rental booking?
Yes, customers can request or access their booking invoice as per the billing facility available on the Electrago platform.
Does Electrago offer discounts or promotional offers?
Yes, Electrago may provide special offers, promotional coupons and seasonal rental deals. Customers can check the website for currently available offers and applicable terms.
