Privacy Policy
Electrago Private Limited
Website: https://electrago.in
Effective Date: 01 November 2026
Last Updated: 01 November 2026
1. Introduction
Electrago Private Limited (“Electrago”, “Company”, “we”, “our” or “us”) respects the privacy of its customers, website visitors, registered users, vehicle owners, vendors, drivers and business partners.
This Privacy Policy explains how we collect, receive, use, store, process, disclose and protect personal information when you access or use our website, digital platforms, booking services, vehicle rental services, mobility services and related facilities.
By accessing our website or using our services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it through an appropriate consent mechanism.
2. Company Information
Legal Name: ELECTRAGO PRIVATE LIMITED
Brand Name: Electrago™
CIN: U79110RJ2024PTC092034
GSTIN: 08AAHCE9617K1Z5
Registered/Business Address: Dhinawas Road, Outside Pali Darwaja, Sojat City, Pali, Rajasthan – 306104, India
Website: https://electrago.in
Contact Email: admin@electrago.in
Customer Support: 080 62177 906
In this Privacy Policy, Electrago Private Limited is referred to as the entity responsible for determining the purposes and means of processing personal data, wherever applicable under law.
3. Scope of This Policy
This Privacy Policy applies to information collected through:
Electrago website and online booking platform.
Customer registration and user accounts.
Vehicle rental bookings and subscriptions.
KYC and identity verification processes.
Payment, refund and security deposit transactions.
Vendor and vehicle-owner registration.
Customer support, complaints and communication channels.
Promotional campaigns, offers, referrals and feedback.
Other services operated or facilitated by Electrago.
This Policy also applies when you communicate with us through telephone, email, WhatsApp or other authorised communication channels.
4. Personal Information We May Collect
Depending on the service you use, we may collect the following categories of information:
A. Personal and Contact Information
Full name.
Mobile number.
Email address.
Residential or communication address.
Date of birth or age-related information, where necessary for eligibility verification.
B. Identity and KYC Information
For customer identity verification and rental eligibility, Electrago may collect and process:
Masked Aadhaar details or masked Aadhaar document, where required.
Driving Licence details and verification status.
Customer photographs or other documents specifically requested for KYC.
KYC verification records and eligibility status.
Aadhaar Privacy: Electrago generally requests Masked Aadhaar instead of an unmasked Aadhaar copy. Customers should not upload or share their full Aadhaar number unless specifically required and lawfully permitted. Aadhaar information will be handled with appropriate safeguards and only for legitimate verification purposes.
Electrago does not intend to collect Aadhaar OTPs, biometric information or full Aadhaar authentication credentials through its ordinary booking process.
C. Booking and Rental Information
Booking ID and rental history.
Selected vehicle and vehicle category.
Booking date, time and rental duration.
Pickup and return locations.
Vehicle handover and return records.
Odometer readings and vehicle condition photographs.
Rental plan, kilometre limits and applicable charges.
Cancellation, extension and refund details.
D. Payment and Transaction Information
Payment transaction ID.
Payment status and amount.
Security deposit and refund records.
Invoice and billing information.
Payment gateway reference details.
Payments may be processed through third-party payment service providers. We do not intend to collect or store complete card numbers, CVV numbers, UPI PINs or internet banking passwords on our own systems.
E. Technical and Device Information
IP address.
Browser and device type.
Operating system.
Website usage and interaction data.
Cookies and similar technologies.
Login records and security logs.
F. Location and Vehicle GPS Information
Electrago vehicles may be equipped with GPS tracking devices. These devices may collect and transmit vehicle-related location and movement information during the rental period and, where operationally necessary, outside the rental period.
GPS and location information may be processed for the following purposes:
Vehicle location and fleet management.
Vehicle security and theft prevention.
Monitoring vehicle movement during an active rental.
Operational coordination and customer assistance.
Vehicle recovery in case of theft, loss or unauthorised use.
Investigating reported accidents, disputes or security incidents.
Complying with applicable legal and regulatory requirements.
Depending on the GPS system and vehicle configuration, information may include vehicle location, movement, route history, timestamps and related operational data.
GPS tracking relates to the vehicle and does not necessarily constitute continuous tracking of the customer's personal mobile phone.
Customers are informed that the rented vehicle may have an active GPS tracking device. Such tracking will be conducted for legitimate, disclosed purposes and in accordance with applicable law.
G. Vendor and Business Partner Information
For vendor, vehicle-owner and business partner registrations, we may collect:
Individual or business name.
Contact and business address.
PAN, GSTIN and other business verification details, where required.
Vehicle registration and ownership documents.
Bank account details for authorised settlements.
Vendor onboarding and service performance records.
5. Purposes for Collecting and Processing Information
We may use personal information for the following specific purposes:
Creating and managing customer accounts.
Verifying customer identity and rental eligibility.
Processing and confirming vehicle bookings.
Managing vehicle pickup, handover and return.
Providing rental and subscription services.
Processing payments, deposits, invoices and refunds.
Managing vehicle availability and operational coordination.
Providing customer support and resolving complaints.
Preventing fraud, misuse, unauthorised access and suspicious transactions.
Managing accidents, vehicle damage, traffic challans and disputes.
Communicating booking updates, service notifications and important policy changes.
Managing vendor registration, vehicle listings and settlements.
Improving website performance, user experience and service quality.
Sending promotional communications where permitted and, where required, with your consent.
Complying with applicable legal, regulatory, tax and accounting obligations.
We will not knowingly use personal information for purposes unrelated to the stated purposes without an appropriate lawful basis.
6. Consent and User Choices
Where consent is the applicable legal basis for processing, Electrago will seek consent through a clear and appropriate mechanism.
You may withdraw consent for a particular purpose by contacting us at admin@electrago.in or through any available account or consent settings.
Withdrawal of consent will not affect processing lawfully carried out before withdrawal. It may also affect our ability to provide services that depend on the relevant information.
Certain information may continue to be retained or processed where required or permitted by applicable law, or where necessary for legal claims, security, accounting or other lawful purposes.
Marketing communications may be opted out of using the unsubscribe option, where available, or by contacting us.
7. Sharing and Disclosure of Information
Electrago does not sell personal information to third parties as a commercial product.
However, we may share relevant information with the following categories of recipients when necessary for the purposes described in this Policy:
A. Vehicle Owners and Vendors
Relevant booking details may be shared with the vehicle owner, rental partner or vendor responsible for fulfilling your booking.
B. Payment Service Providers
Transaction information may be shared with payment gateways, banks and payment service providers to process payments, refunds and settlements.
C. KYC and Verification Providers
Necessary identity and verification information may be shared with authorised verification service providers to complete KYC and eligibility checks.
D. Technology and Hosting Providers
Information may be processed by website hosting providers, cloud infrastructure providers, software vendors, analytics providers and technical support partners acting on our behalf.
E. Communication Providers
Contact details may be shared with authorised SMS, OTP, email and messaging service providers for account verification and service communications.
F. Legal and Government Authorities
We may disclose information when required by law, court order, lawful government request, regulatory obligation or to protect our legal rights and interests.
G. Professional Advisors
Information may be shared with authorised lawyers, auditors, accountants, insurers and other professional advisors when reasonably necessary.
We aim to ensure that service providers receiving personal information are subject to appropriate confidentiality and data protection obligations.
8. Vendor and Third-Party Platform Services
Electrago may operate as a vehicle rental platform connecting customers with independent vehicle owners, rental vendors and other mobility service providers.
Where a booking is fulfilled by a third-party vendor:
Relevant customer and booking information may be shared with that vendor.
The vendor may use such information only for legitimate booking fulfilment, verification, vehicle handover, customer support and related legal requirements.
Vendors are expected to protect customer information and comply with applicable contractual and legal obligations.
Independent third-party websites, applications and services may be governed by their own privacy policies.
Electrago will take reasonable steps to ensure that information shared through its platform is limited to what is necessary for the relevant service.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Maintain login sessions.
Remember user preferences.
Improve website functionality.
Understand website traffic and performance.
Detect suspicious activity.
Improve marketing and service effectiveness, where permitted.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality and booking features.
Where required, we will provide appropriate information and obtain consent for non-essential cookies or tracking technologies.
10. Data Storage and Retention
Electrago retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:
Active customer accounts and bookings.
Rental, payment and transaction records.
KYC and verification requirements.
Security and fraud prevention.
Customer complaints and dispute resolution.
Legal, tax, accounting and regulatory compliance.
When information is no longer required, we will take reasonable steps to delete, erase or anonymise it, subject to applicable legal retention requirements, ongoing disputes and lawful preservation obligations.
Deleting a user account does not automatically require deletion of records that must legally be retained.
Additional Retention of KYC and GPS Records
Masked Aadhaar and other KYC records will be retained only for the period reasonably necessary for verification, rental operations, security, legal compliance and dispute resolution.
GPS location and movement records will be retained according to operational requirements, security needs, the applicable GPS service provider's retention settings and legal obligations.
Where the relevant purpose has been fulfilled and no legal or operational reason for continued retention exists, the information will be deleted or anonymised in accordance with applicable law.
GPS Tracking Notice
Please note that this vehicle is equipped with a GPS tracking device. Vehicle location and movement data may be monitored during the rental period for vehicle security, fleet management, operational support and recovery purposes, subject to Electrago's Privacy Policy.
By proceeding with the booking, you acknowledge that the vehicle may be GPS-tracked for these disclosed purposes.
11. Security of Personal Information
Electrago takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, loss or destruction.
Depending on the systems and services involved, safeguards may include:
Access controls and role-based permissions.
Secure authentication and account verification.
Encryption or other appropriate security safeguards.
Secure hosting and infrastructure controls.
Restricted access to identity and KYC records.
Monitoring and security logging.
Confidentiality obligations for authorised personnel and service providers.
No website, digital platform or electronic transmission can be guaranteed to be completely secure. Users should protect their login credentials and promptly report any suspected unauthorised access.
12. Personal Data Breach
If a personal data breach occurs, Electrago will take appropriate steps to investigate, contain and mitigate the incident.
Where required by applicable law, we will notify affected individuals and relevant authorities within the prescribed manner and timelines.
13. User Rights and Requests
Subject to applicable law, users may have rights relating to their personal information, including:
Requesting information about personal data being processed.
Requesting correction or updating of inaccurate or incomplete information.
Requesting erasure of personal information where legally permissible.
Withdrawing consent where processing is based on consent.
Raising grievances regarding the processing of personal information.
Exercising other rights available under applicable data protection laws.
Nominating another individual where such right is available under applicable law.
To submit a request, contact us at admin@electrago.in with your registered mobile number or email address and sufficient details to identify the relevant account or booking.
We may request reasonable verification before processing a request to prevent unauthorised disclosure or modification of personal information.
Requests will be handled in accordance with applicable legal requirements.
14. Children's Privacy
Electrago's vehicle rental services are intended for individuals legally eligible to rent and operate the relevant vehicle.
We do not knowingly invite children to independently register for or book vehicles. We may use age and eligibility verification where necessary.
If we become aware that personal information has been collected from a child in a manner contrary to applicable law, we will take appropriate steps in accordance with legal requirements.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, maps, verification services or other external platforms.
Electrago does not control the privacy practices, content or security of independent third-party services.
Users are encouraged to review the privacy policies and terms of those services before providing personal information to them.
16. Promotional Communications
Electrago may send service-related messages such as:
OTP and account verification messages.
Booking confirmations and reminders.
Payment and refund updates.
Pickup and return notifications.
Important service and policy announcements.
Promotional offers, discounts, newsletters and marketing communications will be sent subject to applicable consent and communication preferences.
Users may opt out of promotional communications without affecting essential service-related messages.
17. Changes to This Privacy Policy
Electrago reserves the right to update or modify this Privacy Policy to reflect changes in our services, technology, business operations or applicable laws.
The updated version will be published on our website with the revised “Last Updated” date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.
18. Grievance Redressal and Privacy Contact
For questions, requests, complaints or grievances relating to this Privacy Policy or the processing of personal information, you may contact:
Privacy & Grievance Contact
ELECTRAGO PRIVATE LIMITED
Dhinawas Road, Outside Pali Darwaja,
Sojat City, Pali, Rajasthan – 306104, India.
Email: admin@electrago.in
Customer Support: 080 62177 906
Website: https://electrago.in
Please include “Privacy Request” or “Privacy Grievance” in the subject line of your email.
We will review and respond to privacy-related requests within the period prescribed under applicable law.
19. Governing Law and Jurisdiction
This Privacy Policy shall be governed by the laws of India.
Subject to applicable law, courts having competent jurisdiction in Rajasthan, India, shall have jurisdiction over disputes arising in connection with this Privacy Policy.
20. Acknowledgement
By using the Electrago website or services, you acknowledge that you have had an opportunity to read this Privacy Policy.
Where applicable law requires consent for specific processing activities, such consent will be obtained separately through an appropriate mechanism. Merely accessing the website will not be treated as consent where the law requires a specific affirmative action.
© 2026 ELECTRAGO PRIVATE LIMITED. All Rights Reserved.